Frequently Asked Questions

What kind of products do you sell?

We offer a curated selection of handbags, purses, totes, and fashion accessories. Each product is chosen for its design, quality materials, and functional elegance.

Do you ship internationally?

At this time, we only offer shipping within the United States. We do not provide international shipping currently.

How long does shipping take?

Our standard shipping within the USA typically takes 5–8 business days. Please note that order processing time is separate from shipping time. Tracking information will be emailed to you as soon as your order is dispatched.

What payment methods do you accept?

We currently accept secure payments via PayPal. All transactions are encrypted for your safety.

What materials are used in your bags?

Our collection features a variety of high-quality materials, including premium vegan leather and durable fabrics. Detailed material information can be found on each individual product page.

What is included with my purchase?

• 1 × Handbag or Purse (main unit)
• 1 × Dust bag (where specified in product description)
• 1 × Detachable strap (for convertible models)
• Care instructions for product longevity

Can I return or exchange an item?

Yes, we offer a 14-day return window from the date of delivery. Items must be unused, in their original condition, and with all tags attached. Please refer to our Refund Policy for the full step-by-step process.

What if my order arrives damaged?

If you receive a defective or damaged item, please contact us immediately at support@barota.shop within 48 hours of delivery. Please include your order number and photos of the damage for a quick resolution.

How do I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the carrier’s tracking portal.

Need more help?

Our support team is ready to assist you. Email us at support@barota.shop and we will respond within 24–48 hours (Monday–Friday).